www.latimes.com/business/la-fi-wells-fargo-sale-pressure-20131222...
Wells Fargo employees say intense
pressure to sell bank financial ... employee morale at
Wells Fargo and led to customer
complaints. ... by a
Wells employee ...
Wells Fargo's pressure-cooker sales culture comes at a cost
Regional bosses required hourly conferences on her Florida branch's
progress toward daily quotas for opening accounts and selling customers
extras such as overdraft protection.
Employees who lagged behind had to
stay late and work weekends to meet goals, Murillo said.
Then came the threats: Anyone falling short after two months would be fired.
(MAIOCCO COMES FROM THIS CULTURE. IS THIS WHAT MEDFORD NEEDS IN A BUDGET DIRECTOR IN THIS TIME OF CRISIS?)
"We
were constantly told we would end up working for McDonald's," said
Murillo, who later resigned. "If we did not make the sales quotas … we
had to stay for what felt like after-school detention, or report to a
call session on Saturdays."
It's all manipulation. We are taught
exactly how to sell multiple accounts. It sounds good, but in reality it
doesn't benefit most customers. — A former Wells Fargo branch manager